Frequently Asked Questions

Please reach us at Info@ColorMasterPremium.com if you cannot find an answer to your question.

Do you take my insurance?

Yes. We work with all major insurance providers and many smaller ones, too. Whether it’s State Farm, GEICO, Progressive, or other less known ones — we’re experienced in navigating their systems and getting your repairs done fast.

Do you repair luxury or foreign cars?

Absolutely. We repair all makes and models, from daily drivers to high-end imports — including Mercedes-Benz, BMW, Lexus, and more. We have a well equipped workshop with latest tools required by many of our certifications with various manufacturers like high power spot welders, high power pulse welders, Laser based frame Measuring tools and High power Alignment Racks. We have subscriptions to manufacturers repair procedures for all brands, and review and follow procedures for repairs. Your vehicle will be repaired at the highest quality, comparable to factory fit and finish.

Do I need to get multiple estimates before choosing a repair shop?

No — that’s a common misconception. You are not required to shop around for the “cheapest” repair shop. You have the legal right to choose where your vehicle is repaired — and we’ll work directly with your insurance company to handle the entire claim process. You will not pay us anything more than your deductible.

Instead of focusing on price, choose a shop that prioritizes quality repairs, follows manufacturer-recommended procedures, and advocates for your best interest. That’s what we do. Unlike many insurance-preferred shops that may cut corners to save cost, we never compromise on the safety or integrity of your vehicle.

The insurance adjuster offered a lot less than the repair estimate, what now?

In most cases insurance initial estimate is based on surface level appearances, for various reasons the adjuster may have overlooked damage, or estimated it incorrectly, or the company may have other strategies in lower initial payment. However, when we repair your vehicle, we review the damage with your insurance companies adjuster and get them to pay for full, complete proper repair, but your cost is only your deductible. We handle all billing and approvals with the insurance company — no surprise charges.

The insurance adjuster offered a lot less than the repair estimate, and they even sent me a check for that amount , (or direct deposited the funds), what now?

You will likely receive the initial claim amount as a check at your address, you can bring that at time of repair drop off and endorse it to us for our payment. For any supplement claim, we get direct payments from insurance for any additional damage discovered during repair.

At time of pickup, you owe us the deductible. In short, you pay nothing other than the deductible at the time of pickup after all repairs are completed to your satisfaction.

Do you offer any warranties on your repairs?

Yes, we offer a lifetime warranty on all of our repairs. There are limitations to this warranty. A complete warranty statement is available at the front desk.

Can I wait for my vehicle while it's being repaired?

Most repairs take several days, however, we have a comfortable waiting area with complimentary coffee and WiFi in case you need to wait during drop off or pickup.

The Repair

Mercedes S Class or Maybach after collision repair, perfect color match and paint finish!

Collision Repair Services in Mooresville and Lake Norman area

We have done auto body collision repair for over 25 years in at this location and have employees that have been here for over 20 years. We are known for quality and retain body and paint techs better than most others. We have experience with auto body repair on all types of vehicles. We keep up-to-date with the latest industry developments and use state-of-the-art technology to provide top-notch auto body dent repair .

Porsche after collision repair, perfect color match and paint finish, ready for delivery!

BASF Glasurit : Best Paint, impeccable color match, and durable finish

We use the industry's best rated paint line "Glasurit" made by BASF (Made in Germany, France, USA) which results in unbeatable color match, and a durable finish that is warrantied for as long as you own the vehicle.

Glasurit is approved for all luxury brands and many German luxury Auto manufacturers use it at factory as original paint.

Mercedes ML GL class in repair, using OE parts, repair using manufacturer procedures.

Quality Parts and Materials

We prefer to use OEM parts for all repairs. For Subaru, Fiat, Nissan, Hyundai, Chrysler, Dodge, Jeep, Infiniti, Genesis, being a certified partner, we are obligated to use all OE parts and ensure they are covered by insurance, that may not be the case if you go to shop your insurance "steers you" to you use.

When necessary, we use dealer or OE authorized subsidiaries to perform calibrations for smart electronics. No matter what, your vehicle will be repaired completely and properly!

About Us

Certified collision repair Subaru, Fiat, Chrysler, Hyundai, Nissan, Fiat, Dodge, RAM, Jeep, Infiniti

Certifications :

Certified by a slew of Auto manufacturers like Subaru, Nissan, Infiniti, Hyundai, Genesis, FCA brands like Fiat, Chrysler, Jeep Dodge, RAM.
I-CAR Gold Class certification with I-CAR Platinum certified Techs for all makes and models. Including equipment for Subaru EV vehicles.
We work on all makes and models in addition to certified repair.

I-CAR GOLD CLASS

Only about 15% of industry has this certification for quality repair to your vehicles. Our techs take dozens of hours of training annually to update skills and learn best practices to repair your modern vehicle to latest, manufacturer's specifications, no matter which make or model .

Welcome

Welcome to Color Master Premium, auto body collision repair, Mooresville

Appointments

Estimates, Schedule repair, consult (external site: Carwise)

Frequently Asked Questions

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